Here are some of the common negatives experiences our clients have had with local stores:
- If the customer buys the diamond or engagement ring online and takes it to a local jeweler for verification/appraisal, the local store will often find every possible reason to convince the consumer that what they have bought is bad, fractured, or broken. Unfortunately, their trick works… Because the consumer would have spent thousands of dollars online to buy the diamond/ring and would be psychologically extremely vulnerable, s/he takes the word of the local jeweler much more seriously than an online retailer and sometimes even over a GIA or AGS graded report… Unfortunately, local jewelers have mastered the art of how to exploit this vulnerability of uninformed customers.
- The staff of most local jewelers has limited knowledge about diamonds. Suppose a client is curious to learn more. In that case, they avoid providing information that could prevent them from closing a sale, especially for a low-graded diamond or a diamond graded by non-trustworthy labs such as EGL.
- Local stores have a limited number of styles/designs and diamond collections and would pretend like that is all one can find in the market.