Helzberg Diamonds Review: Too Overpriced?

Masterpiece Collection: As mentioned, the Masterpiece Collection has some incredible quality diamonds that are extremely difficult to match elsewhere.

Brick and mortar: Helzberg Diamonds allows customers to view the jewelry and engagement ring up close and personal. It saves some worry usually experienced when buying online. Besides, knowing that you can take your ring back to an actual store if there is a problem is comforting.

Engagement rings: There are some beautiful engagement rings for sale at Helzberg Diamonds. Some are already set (which could pose a problem for customers), while others can be set with different stones to personalize the ring further.

Lab-grown diamonds: For those who do not want to spend too much on a mined diamond, Helzberg Diamonds offers lab-grown diamonds. Apart from being environment-friendly, they are considerably cheaper and almost impossible to differentiate from mined diamonds with the naked eye.

Experience: Having remained in the industry for over 100 years, Helzberg Diamonds has extensive experience in the industry, materialized through its expert craftsmanship.

Unfortunately, Helzberg Diamonds fall short when it comes to pricing. No fair comparison can be made between them and James Allen or Blue Nile because these two online stores offer excellent quality rings for affordable prices.

Furthermore, most of the diamonds offered by Helzberg Diamonds do not have proper certification, such as a GIA or AGS certificate. In the long run, this could work against you because it can decrease the value of your diamond, especially given that you will be paying a premium price for it.

You can customize a ring on the Helzberg Diamonds site by starting with a diamond, gemstone, or a setting, choosing one of each. It allows customers to select the perfect diamond using detailed filtering options and one of the many settings to create the ideal ring.

The website's custom order stage is straightforward to use, and the steps are clear enough to follow to finish the design of a ring.

You can also search for custom-designed rings on the site to give you a better idea and inspiration on what you might want in a ring.

The website is a delight to use, with an easy interface and navigation that allows you to travel quickly to the page you want to view. The engagement ring section of the site is broken down by different filtering options, allowing you to view the other collections available.

You can also learn about diamonds—lab-grown or mined—and come across other important jewelry information to help you purchase.

Overall, the website is clean and elegant, with a great design that clearly shows all the information you might need when viewing an item of jewelry.

The customer service in-store at Helzberg Diamonds is often subpar and does not live up to the long-time history of the company. However, you will find better support from staff online, given that they are more clued-up regarding diamonds.

Full-time Customer Support: A permanent chat button on the site allows you to send your queries to customer support. It will reply with a solution or help in a short period.

Return Policy: Helzberg Diamonds has free online and in-store returns, where customers can return or exchange their rings within 60 days of the purchase date in like-new condition.

Lifetime Jewelry Care Plan: Your engagement ring will be covered for cleaning and inspection every six months with the Lifetime Jewelry Care Plan. You must sign up with your purchase and ensure your item is checked every six months to qualify.

Helzberg Diamonds offers a few financing options; these include the Helzberg Diamonds Credit Card, Helzberg Diamonds Private account, and Progressive Leasing.

The Helzberg Diamonds Credit Card offers expanded buying power and gives customers exclusive offers—you can apply for it both online and in-store. As for the credit card, the following options are available:

• Interest-free if paid off in 6 months
• Interest-free if paid off in 12 months on purchases over $999
• An interest of 9.99% APR charged on purchases of $1,999 paid off over 36 months

Each option has different benefits, so it is better to chat with a customer care agent who can guide you in choosing the right one.

• Beautiful diamonds in the Masterpiece Collection.
• Lenient return policy.
• Lab-grown diamonds are offered as an alternative to mined diamonds.

While you cannot deny the stunning quality of some of the diamonds offered in the Masterpiece Collection, you will find a similar quality item for a much lower price online at James Allen or Blue Nile.

Unless there is a great necessity for you to purchase an engagement ring at Helzberg Diamonds, you should probably stay away and take your business online. Doing so will stretch your budget further, get proper value for your money, and receive a far better customer experience.