Kay Jewelers operate primarily as a chain mall-based jewelry store. This fact makes it more difficult for them to compete price-wise with an online-based store, pushing prices up and leaving room for criticism of staff in-store. Being mall-based, it offers easy access to customers who would like to browse their display.
When it comes to the quality of the diamonds and engagement rings sold by Kay Jewelers, they do not meet the mark of online jewelers and many other brick-and-mortar jewelry stores. For those who do not know much about diamond quality and value, it might be easy to be fooled by the sales representatives in Kay Jewelers who push specific rings. Therefore, it is critical to read on diamond education and take someone along with you who is clued-up on diamond quality.